JEDIDESK + YOUR AI

Your AI knows what is happening in JediDesk.

Read conversations, find requests needing attention and analyze your team's work through Codex, ChatGPT, Claude or Cursor.

Create an MCP account Explore examples

Your assistant reads your data. It does not send messages.

What you need to get started

You need a main JediDesk account with an API key. Create a separate MCP account once.

1
Create an MCP account
Register here. Your main JediDesk password does not automatically work here.
2
Add your JediDesk key
Copy your API key from the main JediDesk app. We will check access.
3
Connect your AI
After key validation, paste the instructions into Codex and approve access in your MCP account.
4
Check your first request
Send the example in chat. Your dashboard will confirm a successful request.

Start with registration

Already have an MCP account? Sign in

Connect another AI assistant

First create your MCP account and validate your JediDesk key. Your dashboard will then show instructions for your AI. Continue

02 / USE CASES

Try it with your data

Copy a prompt into your connected AI client. These examples read your data and prepare recommendations.

Read only

Multiple account overview

Selected account report with separate results and coverage.

List my authorized JediDesk accounts by name and ask which to include for the past 7 days. Fully analyze the selected sources, wait for completion and read every result page. Label each finding with its account and conversation ID. Report coverage per source. Do not sum accounts as unique companies without verified company identity. Do not send messages.

Data and tools

Requires a valid connection with conversations in the selected period. AI may ask for IDs and dates. Results depend on available data.

jdesk_connections_list
jdesk_accounts_analysis_start
jdesk_accounts_analysis_result

Read only

Daily support overview

Period overview, source conversations and data limitations.

Use JediDesk to produce yesterday's support report: conversation volume, manager workload and topics needing attention. Cite source conversation links or IDs. State data coverage limits; do not change data.

Data and tools

Requires a valid connection with conversations in the selected period. AI may ask for IDs and dates. Results depend on available data.

jdesk_generate_daily_support_report

Read only

Conversations needing attention

Progress across all conversations and risk candidates with message evidence.

Analyze ALL JediDesk conversations from the past 7 days, including the archive. Start the full analysis, show progress and wait for completion. Read all result pages. For each risk candidate show the ID, signal, excerpt and next action. Report how many conversations were read and how many failed. Do not conclude there were zero risks with incomplete data. Do not send messages.

Data and tools

Requires a valid connection with conversations in the selected period. AI may ask for IDs and dates. Results depend on available data.

jdesk_analysis_start
jdesk_analysis_status
jdesk_analysis_result

Read only

Missed sales opportunities

Follow-up candidates without automatic sending.

Review JediDesk conversations from the past 7 days for missed sales opportunities. Show the customer, conversation ID, detected signal and suggested follow-up. Separate facts from assumptions. Prepare recommendations only.

Data and tools

Requires a valid connection with conversations in the selected period. AI may ask for IDs and dates. Results depend on available data.

jdesk_find_lost_sales_opportunities

Read only

Manager performance

Metrics and examples for a team discussion.

Help review a JediDesk manager's work over the past 7 days. First ask for their ID. Compare available metrics, cite example conversations and state missing data. Do not make employment decisions.

Data and tools

Requires a valid connection with conversations in the selected period. AI may ask for IDs and dates. Results depend on available data.

jdesk_evaluate_manager_performance

Read only

Context before a reply

Customer context and a draft for human review.

Prepare context for a JediDesk conversation. First ask for its ID. Show the request summary, customer history and available orders. Suggest a draft reply citing sources; do not send it.

Data and tools

Requires a valid connection with conversations in the selected period. AI may ask for IDs and dates. Results depend on available data.

jdesk_get_conversation_context
jdesk_get_customer_profile_with_history

Read only

Knowledge base ideas

FAQ topics with source conversations and sample limits.

Find recurring questions in JediDesk conversations from the past 30 days and suggest FAQ topics. Cite source conversation IDs and a proposed title for each topic. Do not invent frequencies when the sample is incomplete.

Data and tools

Requires a valid connection with conversations in the selected period. AI may ask for IDs and dates. Results depend on available data.

jdesk_find_faq_opportunities

03 / CAPABILITIES

What MCP gives you access to

Start with reading. Available data depends on your JediDesk account.

Support and analytics+

jdesk_generate_daily_support_reportjdesk_find_risky_conversationsjdesk_analytics_productivity

Customers and conversations+

jdesk_get_conversation_contextjdesk_get_customer_profile_with_historyjdesk_customers_list

Sales and knowledge+

jdesk_find_lost_sales_opportunitiesjdesk_find_faq_opportunities

Access check+

jdesk_pingjdesk_capabilities_check

Write actions are enabled on the server and require a separate bearer token. OAuth access in these instructions is read only.

04 / HELP

If connection needs a hand

Find the step where you stopped and continue from there.

I don't have a JediDesk key

In JediDesk, open Integrations → API. Copy the token from the API keys field and paste it in step 2 in your MCP dashboard.

Key validation failed

Open the connection in your dashboard, check the message and replace the key. The current authorization is retained for 15 minutes.

Authorization cancelled or expired

Start Authenticate again in your AI client. You do not need to create another account.

Server added, but no tools appear

Complete authentication, check the active server and open a new chat. In Codex or Claude Code, inspect /mcp. Then run the first prompt from step 3.